Terms and Conditions

These general terms and conditions ("Terms") of the company J&J Tile Design, operated by Jakub Vavrečka, located at Svornosti 2358/12, 700 30 Ostrava - Zábřeh, Company ID: 732 67 350, e-mail: info@jjtd.cz, phone number: +420 773 841 488 ("We" or "Seller") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations of you, the buyer, and us, the seller, arising from or in connection with a purchase contract ("Contract") concluded via the online store at obchod.jjtd.cz.

All information about the processing of your personal data is contained in our Privacy Policy, which can be found [here].

These Terms form an integral part of the Contract. The Contract and Terms are written in Czech. We may unilaterally amend or supplement the Terms. Such changes do not affect rights and obligations arising during the validity of the previous version of the Terms.

As you may know, we primarily communicate remotely. Therefore, the Contract is concluded remotely via the online store interface ("Online Store Interface").

If any provision of these Terms contradicts what we specifically agreed upon during your purchase process, the specific agreement shall take precedence.

1. DEFINITIONS

1. Price – the amount payable for the Goods.
2. Shipping Cost – the amount payable for delivery of the Goods, including packaging.
3. Total Price – the sum of the Price and the Shipping Cost.
4. VAT – value-added tax under applicable laws.
5. Invoice – a tax document issued in accordance with the VAT Act for the Total Price.
6. Order – your irrevocable offer to enter into a Contract for the purchase of Goods from us.
7. User Account – an account created based on your provided information, allowing data storage and order history.
8. You – the person purchasing from our online store (the buyer).
9. Goods and Services – all items and services available for purchase in the online store.

1. GENERAL PROVISIONS AND INFORMATION

1. Goods can only be purchased via the Online Store Interface.
2. Services (e.g., workshops) can also only be purchased via the Online Store Interface.
3. You are required to provide accurate and truthful information during the purchase process. We will consider the provided data as accurate.

 

III. CONTRACT CONCLUSION

1. Contracts can only be concluded in the Czech language.
2. The Contract is concluded remotely via the online store, and you bear the costs of communication (e.g., internet access).
3. To conclude a Contract, you must create an Order proposal through the store interface. This includes:
• Selecting the Goods/Services using the "Add to Cart" button.
• Entering payment, shipping method, and calculating total costs automatically.
• Providing identification and contact information (name, address, phone, e-mail).
• In case of recurring deliveries, specifying the delivery duration.
4. You may review and modify the Order before final submission. To place the Order, you must:
• Agree to these Terms via checkbox.
• Click the “Order with payment obligation” button, sending your Order to us.
5. We will confirm receipt of your Order via e-mail, including a summary and the Terms. This confirmation concludes the Contract.
6. We may not be able to confirm your Order (e.g., item is unavailable, quantity exceeds limits). In such cases, we will offer an amended Contract, which becomes binding once you confirm it.
7. If the Order or store interface shows an obvious pricing error (e.g., missing or extra digit), we are not obligated to deliver at that price, even if the Contract has already been concluded. We will offer a corrected version for your approval.
8. Once the Contract is concluded, you are obligated to pay the Total Price.
9. Orders can also be placed via a registered User Account. You are responsible for checking the accuracy of pre-filled information.
10. Discount codes can be applied during Order creation in the designated field.
11. A 3% loyalty discount is automatically granted to registered users who:

• Have at least 3 completed (paid and non-cancelled) orders.
• Have total orders amounting to CZK 20,000 (incl. VAT) within 24 months.

1. Workshops have limited capacity. You must choose "Personal Pickup" as the delivery method. Workshops take place in the Czech Republic and are subject to local VAT. Specific details are provided for each listed term, typically 9:00–14:00 unless stated otherwise.
2. Workshop includes:

• Cutting at an angle for jolly corners
• Gluing corners with epoxy
• Final jolly edge finish
• Button installation explanation
• Button cut-out demonstration
• Discussion and Q&A

1. Participants may change clothes on site and try tasks under supervision. Light refreshments provided. No need to bring tools; everything is provided.
2. Payment for workshops is non-refundable. You may send a substitute (with prior agreement).
3. If fewer than 5 participants register, the workshop may be canceled. In such case, 100% of the payment will be refunded.
4. A final invoice will be issued after the workshop.
5. In case of exceptional reasons (e.g., health issues), participants may agree on an alternative date with the instructor.
6. Workshops can only be booked by registered users.

1. USER ACCOUNT
2. You can access your User Account based on your registration within the Online Store.
3. During registration, you are required to provide accurate and truthful information and update it if any changes occur.
4. Access to the User Account is secured with a username and password. You must keep these credentials confidential and not share them with anyone. We are not responsible for any misuse.
5. The User Account is personal. You are not permitted to allow third parties to use it.
6. We may delete your User Account, especially if it has not been used for more than one year or if you breach the obligations of the Contract.
7. The User Account may not always be available, particularly due to necessary maintenance of hardware or software.
8. PRICING AND PAYMENT TERMS, RETENTION OF TITLE
9. The Price is always listed in the Online Store, in the Order proposal, and in the Contract. If there is a discrepancy between the store listing and the Order, the price in the Order (which matches the Contract) shall apply. Shipping costs and any free-shipping conditions are also listed.
10. The Total Price is shown including VAT and any statutory fees.
11. We require payment of the Total Price after the Contract is concluded and before delivery of the Goods or execution of the Service. Payment can be made as follows:
    • Bank transfer – We will send you payment details in the Order confirmation. Payment must be made within 3 days.
    • Online card payment – Handled via the Shoptet Pay gateway, according to its terms: https://www.shoptet.cz
    • Cash on personal pickup – Only available for in-person pickup at our premises. Payment due upon collection.
12. The invoice will be issued electronically after payment and sent to your email. It will also be included with the Goods and accessible in your User Account.
13. Ownership of the Goods transfers to you once the Total Price is paid and the Goods are received. For bank transfers, this means when the amount is credited to our account; for other methods, at the time of payment.
14. DELIVERY OF GOODS, TRANSFER OF RISK
15. Goods will be delivered by the method of your choice from the following options:
    • Personal pickup at our premises (see contact on obchod.jjtd.cz)
    • Personal pickup at DPD or Zásilkovna collection points
    • Delivery via DPD or Zásilkovna
16. Delivery is only possible within the Czech Republic and EU.
17. Delivery time depends on availability, chosen delivery method, and payment. Estimated delivery times will be included in your Order confirmation. Times shown on the store are indicative. For in-person pickup, we’ll notify you by e-mail when your order is ready.
18. Upon receiving the Goods, you must check the packaging. If damaged or tampered with, notify the carrier and us immediately. You are not obliged to accept a damaged shipment.
19. Refusal to accept Goods, unless due to justified reasons (e.g., damage), does not release you from your obligation to pay. We may withdraw from the Contract due to a material breach. In such a case, withdrawal is effective when delivered to you. You remain liable for any delivery costs or damages caused.
20. If delivery must be repeated or modified due to your fault, you will bear any related costs. We will send payment details by email, due in 14 days.
21. Risk of damage passes to you when you receive the Goods. If you fail to receive the Goods (without justification), the risk passes at the moment you had the opportunity to receive them.
22. If the Goods were listed as out of stock or with estimated availability, we will inform you if:
    • there’s a production disruption;
    • our supplier is delayed.
23. If we are unable to deliver within 30 days of the estimated time, either party may withdraw from the Contract.

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

1. We guarantee that, at the time the risk of damage to the Goods passes to you (see Article VI.7), the Goods are free from defects, particularly that:
• They have the agreed qualities, or those we described, or that can reasonably be expected for the type of Goods.
• They are suitable for the stated or usual purpose.
• They match the agreed sample or model, if any.
• They are in the correct quantity and weight.
• They comply with legal requirements.
• They are not encumbered by third-party rights.
2. Your rights and obligations regarding defective performance are governed by applicable laws, especially Sections 1914–1925, 2099–2117, and 2161–2174 of the Civil Code and the Consumer Protection Act (No. 634/1992 Coll.).
3. If the Goods are defective, you may notify us and exercise your rights by sending an email or letter to the contact details provided. You may also use our complaint form (Annex 1). You must specify how you wish the defect to be resolved—this choice cannot later be changed without our consent (except under Art. 7.4).
4. If the defect constitutes a material breach of the Contract, you have the right to:
• Demand delivery of new, defect-free Goods or missing parts.
• Request repair of the Goods.
• Request a reasonable discount on the Price.
• Withdraw from the Contract.

If we do not resolve the issue within a reasonable period or inform you that we won’t, you may change your remedy to a discount or withdrawal.

1. If the defect constitutes a minor breach, you may:
• Demand delivery of new, defect-free Goods or missing parts.
• Request repair of the Goods.
• Request a reasonable discount on the Price.

If we fail to resolve the issue promptly or refuse, you may withdraw from the Contract, especially if defects occur repeatedly or are numerous.

1. You may not withdraw or demand new Goods if you cannot return them in the condition you received them—unless:
• The condition changed due to inspection for defects.
• The Goods were used before the defect appeared.
• The return condition was not your fault.
• You sold, consumed, or altered the Goods during normal use (you must return what can be returned and we may reduce the refund accordingly).
2. Within 3 days of receiving your complaint, we’ll confirm receipt and the estimated resolution timeline via e-mail. We will resolve it without undue delay, no later than 30 days (unless otherwise agreed). If not resolved within this time, you may withdraw from the Contract.
3. We will notify you by e-mail once the complaint is resolved. If justified, we will reimburse reasonable costs (e.g., postage). If we replace the Goods, you must return the originals (we pay for this return).
4. If you are a business buyer, you must report defects without undue delay, no later than 3 days after receiving the Goods.
5. If you are a consumer, you may claim defects within 24 months of receiving the Goods.
6. The above does not apply if:

• The defect was the reason for a discounted price.
• Wear is due to normal use.
• The item was used and the defect corresponds to its prior use.
• Excluded by the nature of the Goods.

VIII. WITHDRAWAL FROM THE CONTRACT

1. Withdrawal from the Contract (i.e., termination from the beginning) may occur as set out in this Article or other specified provisions.
2. If you are a consumer, you have the right under Section 1829 of the Civil Code to withdraw from the Contract within 14 days of receiving the Goods, without giving any reason or incurring any penalty. If the Contract includes multiple items or parts, the period begins on the date of delivery of the last item. In the case of regular deliveries, it begins with the first delivery.

You may withdraw by any verifiable means (e.g., email or letter). You may also use our withdrawal form (Annex 2).

1. You cannot withdraw from the Contract if it involves:
• Goods with prices dependent on financial market fluctuations.
• Alcohol delivered after 30 days with a price tied to market changes.
• Custom or personalized Goods.
• Perishable or mixed Goods.
• Sealed Goods that were opened and cannot be returned for hygiene reasons.
• Audio/video recordings or software with broken seals.
• Newspapers or magazines.
• Digital content not delivered on a physical medium, delivered with your explicit consent and acknowledgment of no withdrawal right.
2. The withdrawal period is deemed met if you send the notice within the deadline.
3. If you withdraw, we will refund the Price within 14 days to the original account, or another one you specify, but not before the Goods are returned or you prove you sent them back.
4. You must return the Goods within 14 days of withdrawal at your own expense. We will refund the shipping costs only up to the price of the cheapest delivery method we offered. If you withdraw due to our breach, we’ll reimburse return costs up to that same amount.
5. You are liable for any damage caused by improper handling of the Goods. If the Goods are damaged, we will invoice you for the damage and may offset this against the refund.
6. We may also withdraw before delivery of the Goods if there are objective reasons (e.g., supplier issues or technical problems), or if you intentionally provided false information. If you are a business, we may withdraw from the Contract at any time without giving a reason.
7. If returned Goods are opened, damaged, or dirty, we may charge 20% of the purchase price as a handling fee.

1. DISPUTE RESOLUTION WITH CONSUMERS
2. We are not bound by any codes of conduct in relation to buyers as defined in Section 1826(1)(e) of the Civil Code.
3. We handle consumer complaints via the e-mail address: info@jjtd.cz. We will send a reply to your complaint to the e-mail address provided in your Order.
4. For out-of-court settlement of consumer disputes arising from the Contract, the Czech Trade Inspection Authority is competent, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, Company ID: 000 20 869, website: http://www.coi.cz.
   The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may also be used to resolve disputes between a seller and a consumer under a contract concluded online.
5. The European Consumer Centre Czech Republic, based at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is a contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.
6. FINAL PROVISIONS
7. If the legal relationship between you and us contains an international element (e.g., if Goods are shipped outside the Czech Republic), it will always be governed by Czech law. However, if you are a consumer, this does not affect your rights under your country's legal system.
8. All correspondence will be delivered by e-mail. Our e-mail address is listed in our contact information. We will send messages to the address you provide in the Contract, your User Account, or in previous communication.
9. The Contract may only be amended in writing. However, we may change or update these Terms; such changes only apply to Contracts concluded after the changes take effect. If you have a User Account or a recurring delivery Contract with us, we will inform you by e-mail at least 14 days in advance. If you do not terminate the Contract within 14 days, the new Terms become part of our agreement and will apply to future deliveries. The notice period is 2 months.
10. We are not liable for damage caused by force majeure or unforeseeable events (e.g., natural disasters, pandemics, supply failures). If force majeure lasts more than 10 days, either party may withdraw from the Contract.
11. The Terms include Annex 1 – Complaint Form and Annex 2 – Withdrawal Form.
12. The Contract, including the Terms, is archived electronically by us but is not accessible to you. However, you will always receive the Terms and Order confirmation via e-mail, ensuring access to the Contract. We recommend you save both.
13. These Terms come into effect on 1 June 2023.

 

ATTACHMENT No. 1 - COMPLAINT FORM

 

Billing address:  Jakub Vavrečka, Svornosti 2358/12, 70030 Ostrava - Zábřeh

Delivery address:  Jakub Vavrečka, Dukelská 145, 735 51 Bohumín

 

I hereby declare that I am withdrawing from the Contract:

Date of conclusion of the Contract (receipt of goods):
Order number:
Full name:
Address:
Email address:
Goods being claimed:
Proposed method of complaint resolution, or bank account number for providing a discount:

 

 

In …………………………..….                                                                             Date………………………………

 

 

I also request confirmation of the complaint submission, indicating the date when I exercised this right, the content of the complaint along with my claim, including the date and method of resolution.

 

ATTACHMENT No. 2 - CONTRACT WITHDRAWAL FORM

 

Billing address:  Jakub Vavrečka, Svornosti 2358/12, 70030 Ostrava - Zábřeh

Delivery address:  Jakub Vavrečka, Dukelská 145, 735 51 Bohumín

 

I hereby declare that I am withdrawing from the Contract:

Date of conclusion of the Contract (receipt of goods):
Order number:
Full name:
Address:
Email address:
Specification of the Goods covered by the Contract:
Method for returning received funds, or bank account number:

 

In …………………………..….                                                                             Date………………………………

 

If the buyer is a consumer and has ordered goods via the J&J Tile Design online store ("Company") or another means of remote communication, they have the right—except in cases listed in § 1837 of Act No. 89/2012 Coll., Civil Code, as amended—to withdraw from the purchase agreement within 14 days of receiving the goods, without giving any reason and without any penalty. The buyer must notify the Company in writing at the Company’s place of business or by email as listed on the sample form.

If the buyer, who is a consumer, withdraws from the purchase agreement, they must send or return the goods received from the Company without undue delay, and no later than 14 days from the date of withdrawal.

If the buyer, who is a consumer, withdraws from the purchase agreement, the Company will refund, without undue delay and no later than 14 days from the date of withdrawal, all funds received from the buyer (the purchase price of the delivered goods), including delivery costs, using the same method. If the buyer chose a delivery method other than the cheapest one offered by the Company, only the cost equivalent to the cheapest offered method will be refunded. The Company is not obliged to refund the received funds before the buyer hands over or proves they have sent the goods back to the Company.