(FAQ)

We don't wait around; we ship fast. If you order and pay by 9:00 AM, you will have your package the next day around noon. We know that on a construction site, no one waits for anyone, so we truly don't delay.

Everyone gets a discount here! Standard customers receive them automatically through our loyalty program (3%, 5%, or up to 8%) based on purchase history. For companies and contractors (VAT ID), we have a specialized portal b2b.jjtd.cz, where you can see wholesale prices immediately after registration approval.

We don't offer cash on delivery; we operate modernly and quickly. You can pay by card online, standard bank transfer, or via QR code. It's immediate, secure, and allows the package to fly to you right away. Cash payments are only possible for personal pickup in Bohumín.

It happens sometimes, as shipping can be a wild ride. Don't worry, just write to us or call us, and we will solve it immediately – we will send you a new piece. Just let us know, ideally within 3 days of delivery. The ideal way is to check the shipment immediately upon takeover!!!

Sure, as a consumer, you have 14 days to return the goods without giving a reason (does not apply to Companies/B2B). Goods must be clean and in their original packaging. If the goods are unpacked or have damaged packaging, a fee of 20% of the purchase price may be charged for depreciation. You cover the return shipping costs.

You bet! We aren't just "box-pushers." We truly understand what we sell because we use it ourselves. If you don't know which blade to take or how to choose a hidden button, just call us at +420 773 841 488.