(FAQ)

We don't wait around; we dispatch everything "fofrem" (lightning fast). If you order and pay by 9:00 AM, you’ll have your package by noon the next day. We know nobody waits on a construction site, so we really don't mess around.

Everyone gets a discount here! Regular customers get them automatically through our loyalty program based on purchase history (3%, 5%, or up to 8%). For companies and tradesmen (ID/VAT), we have a special portal at b2b.jjtd.cz, where you’ll see your wholesale prices immediately after registration approval.

Don't look for Cash on Delivery here; we do things modern and fast. You can slam it in with an online card payment, classic bank transfer, or use a quick QR code payment. It's instant, and the package can fly out right away. Cash is only possible for personal pickup in Bohumín.

It happens in the best of families because shipping is sometimes a wild ride. Don't worry, just write or call us and we’ll solve it immediately by sending a new piece. Just let us know ideally within 3 days of delivery.
The ideal scenario is to check the shipment upon receipt!!!

Sure, as a consumer you have 14 days to return without giving a reason (does not apply to Companies). Goods must be clean and in original packaging. If the goods are unpacked or have damaged packaging, a fee of 20% of the purchase price for depreciation may be charged. You cover the return shipping costs.

You bet! We aren't just box-pushers. We actually understand what we sell because we use it ourselves. If you don't know which blade to take or how to choose a button for under the tiling, just give us a ring at +420 773 841 488.

Vinyl ester adhesives (e.g., Titanium) are extremely fast (so-called "tacking"), used for quick fixation and have only 1% hardener ratio. Classic epoxies (e.g., Fix Top) are two-component (Part A+B), have a significantly longer working window and are used for the final visual filling of Jolly edges as they allow for precise smoothing.

Temperature has a major impact on curing speed. At standard 25 °C, the working window is approx. 10 minutes. If the space is 30 °C, the time is significantly shortened; conversely, at 15 °C, the time you can work with the adhesive is extended.

Yes, Polyfast Running is a universal vinyl ester adhesive designed directly for bandaging and gluing any reinforcements – metal, wood, or other materials that you need to fix under or behind the tiling.

Matte tiles are more porous. If epoxy "sinks" into the pores outside the actual corner without protective tape, it is very difficult to remove without leaving visible marks, especially if you don't hit the exact color shade.

With Fix Top adhesive, you have a comfortable 50 minutes at 25 °C. This is plenty of time for careful application, creating a radius, and trimming excess.

Yes. You can use the method of mixing transparent epoxy (e.g., Titanium Clear) with dust obtained by grinding a scrap piece or the back side of the same tile.

Take a tile scrap and use a grinder with a fine diamond (or a 60-grit pad) to grind fine dust from the glaze/body. Mix this dust into clear epoxy. The resulting mixture will have an identical color to the repaired material. (Applies to matte structures)

The pen is ideal for fine, surface "micro-scratches". Just dab the spot with a pen matching the tile color and then wipe with a wet rag – the ink stays in the groove and hides it optically. For deep gouges and chips, epoxy is necessary, ideally Glax Easy.

It's harder with gloss than with matte/semi-gloss. For glossy materials, it's better not to use just dust, but rather a white epoxy base (e.g., Glax Easy or Strong Edge 45) and color it precisely with pigments to achieve the depth of the gloss.

After applying epoxy to the corner, just run a slightly moistened finger over the edge. This creates a gentle radius that isn't sharp to the touch. It's important to then immediately take a razor blade and trim the excess that was pushed out by the finger pressure.

The main risk is the combination of water and power tools. It is necessary to work with maximum caution, use guards, goggles, and gloves. Ideally, a "spacesuit 🤣" (complete protective suit) to avoid electric shock or injury from flying chips.

First, transfer the lines (centers and edges) from the Geberit module to the surrounding wall. Then place the tile in position (dry fit) and transfer these lines from the walls back onto the face of the tile. This gives you the exact position of the cutout.

After a rough cut with a diamond blade, the edge must always be "treated" – i.e., ground with a finer diamond pad or grinding stone. This removes microscopic glaze chipping that could later lead to the tile cracking.

During smoothing (with a finger or spatula), epoxy is always partially pushed out to the sides onto the tile surface. If you don't trim these excesses with a razor blade immediately, they create unsightly marks after drying that are very hard to remove from matte surfaces.

Yes, the system is designed to be mounted directly onto the tile from the back side. The system is set flush with the tile, and then the pre-cut tile is glued.

The hidden button system is conceived so that its installation is just as simple as a classic button on the tile. You can find the required mounting depths for each button type along with the installation manual. In the button category, you can also download waterjet cutout data.

Yes, with systems like the Tip-On inspection system, the joint after cutting can be hidden with silicone or epoxy. This solution is done by applying a greasy substance (ideally Vaseline) to the outer side of the cutout and then applying silicone into the joint. Once the silicone hardens, the door can be removed as it won't stick to the greased side.

For these materials, it is necessary to use premium diamond blades (e.g., J&J Profi Series or Distar brands) and regularly refresh them using an abrasive silicon carbide stone so they don't "glaze over" and lose cutting ability.